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Legal notice | Accessibility | Compatibility |
Costumer Service
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Transports Metropolitans de Barcelona is a firm devoted to carrying passengers and, as such, our customers are most important. Their needs are always taken into account with the basic aim of enhancing customer satisfaction every day.

Together with the quality commitment, TMB defines its goals with the commitment that all the activities carried out by the company add value for the customer. A commitment that is more firm and is enlarged everyday in order to satisfy and reinforce the traditional confidence put on us by our customers.

Complaints and claims
In order to give a faster answer to all the claims made by our customers, Transports Metropolitans de Barcelona has a complaints and claims service. You can contact us via:

 On-line customer service

 Barcelona´s Town Hall Information telephone number: 010

 TMB´s customer service centers. Telephone: 93 318 70 74

 Complaint forms: you can claim for them to the station managers or in any of our Customer Service Centers

 Write a letter to our enterprise:

      TMB (Departament de Relacions Externes)
      Carrer 60, núm. 23 Sector A Polígon Industrial Zona Franca 08040- Barcelona