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Transports Metropolitans de Barcelona
is a firm devoted to carrying passengers and, as such, our customers
are most important. Their needs are always taken into account
with the basic aim of enhancing customer satisfaction every day.
Together with the quality commitment,
TMB defines its goals with the commitment that all the activities
carried out by the company add value for the customer. A commitment
that is more firm and is enlarged everyday in order to satisfy
and reinforce the traditional confidence put on us by our customers.
Complaints and claims
In order to give a faster answer to all the claims made by our customers, Transports Metropolitans de Barcelona has a complaints and claims service.
You can contact us via:
 On-line customer service
Barcelona´s Town Hall Information telephone number: 010
TMB´s customer service centers. Telephone: 93 318 70 74
Complaint forms: you can claim for them to the station managers or in any of our Customer Service Centers
Write a letter to our enterprise:
TMB (Departament de Relacions Externes)
Carrer 60, núm. 23 Sector A
Polígon Industrial Zona Franca
08040- Barcelona
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Costumer
Service
